Choose from the options to contact My Hub Support.

How do I access My Hub Home and what is available on this page?

From the My Hub Main Page, Select the My Hub home tab to access My-Hub home page. In the Home pod you can review a summary of the active services within your account.

How do I access Music and what is available on this page?

You may play music using the included player. You may sign-up for Music Anywhere and review or play your stored music.

How do I access My Photos and what is available in this section?

From the My Hub Main Page select the computers. At the bottom of the page is the photos section. In the My Photos section you can view photos, create albums or share photos with friends and family via e-mail or social networks.

How do I access Help and what is available there?

The HELP link can be found at the top of the My Hub console. In the Help section you may select the module or service that you require assistance with.

• Home
• Phones
• Music
• Computer

How can I change my Password?

You can change the password on the Sign-in page by clicking the Forgot Password? link. You will be prompted to type in your registered e-mail address and then confirm your email address. Click Continue. An email will then be sent to that address which will allow you to reset your password. You may also change your password in My Account page of the console; the My Account link is located at the top of the My Hub console to the left of your email address. Click My Account, scroll down to the My Account pod and then click the Change button. You will then be taken to a page that will allow you to change your password.

How can I create an account?

Go to my-hub.co.uk and enter your registration information as prompted in the Register Now section.

How do I logout of My Hub?

Click on the link Sign out at the top right of the Home page to logout

How do I view what content is stored within My Hub?

You can navigate through the data you have stored within My Hub by category within the various pages. You can view computers and photos within the Computer's page. You can register for Music Anywhere in the Music tab. You can view the phones you have selected in the phones page.

Can I Add a New Device from the My Hub Home?

You need to visit either the phone tab or the computer tab to add additional devices or view the devices currently registered to My-Hub.

How do I Add a computer

In the computer section Select Add a Computer. Choose a name for the device you want to add and then follow the prompts to add the rest of the required information. You may have up to 2 computers and 5 phones, there is a maximum number of total device equaling 5.

How do I Add a phone

In the phone page, select Add a phone. Choose a name for the phone you want to add and then follow the prompts to add the rest of the required information. You may have up to 2 computers and 5 phones, with a maximum number of total device equaling 5.

How do I upgrade my storage capacity?

You can upgrade your storage capacity from My Hub information panel on the left side of the margin of any page. Click on the unlimited storage plan and enter your credit card information.

Do I need to register a mobile phone to use My Hub?

A mobile phone is required to register for My Hub. When you sign up you will be asked to chose your mobile device and wireless carrier, you will also need to provide your mobile phone number. Once registration is completed you will receive a welcome message on your mobile phone which has a link and PIN number. Follow the link and input the PIN when prompted to download the software you will need in order to sync your phone.

How do I view my registered phone?

You can view your registered phone from phone page within My Hub. On the opening page there is a panel called My Phone. In this panel you can view how long until your phone account expires and the type of phone you have registered. You may also edit your phone details or add another phone by clicking the small orange + sign in the top right corner of this panel.

Can I contact Carphone Warehouse from My Hub?

Select the CarphoneWarehouse.com link at the top of the home page in My Hub. It is located right next to My Account. You will then be directed to the Carphone Warehouse main website.

Can I try My Hub before I buy?

My Hub comes with 2 GB of free online storage. If you choose to stay and later need a larger storage amount there is an upgrade path available at a nominal fee located at the left side of any page within My Hub. Just click the Need more space? link and follow the prompts to upgrade your account.

Why should I use an online backup instead of an External Hard Drive or CDs?

While any form of back-up is helpful, CDs or DVDs can become scratched or lost and an external hard drive can fail. In addition your data is not encrypted so if stolen your data including credit information can be compromised. Your Online Storage account provides secure data storage from the moment it leaves your computer, as data is encrypted during transmission. In addition your back up automatically so you backup is always up to date and stored on our Tier 3 Secure Server.

How do I add a phone in My Hub?

Open the Phone page by selecting the Backup my phone tab. Select the Add phone button in the My Phone panel. This will open the Adding a Phone panel. In this you will be asked to provide the following:

• Name the phone
• Select the manufacturer from the drop down box
• Select the Phone Type from the drop down box
• Select the Save button to add the phone

Can I view photos from a specific device?

You can filter your photos by device using the "View By" drop down menu in the My Photos panel.

How do I remove a photo?

You can remove a photo by selecting a photo and clicking the "Remove" button in the My Photos panel.

How do I email photos?

To send photos select the photo or album you want to send, then click the "Send" button.

How do I share a photo with my social networks?

You can use the "Share" button to post the photo to a social network's site.

How do I create an album?

You can create an album using the "+" button in the Online Albums panel. You then add photos to it by dragging and dropping onto that album's icon.

How do I remove an album?

Select the album you want to remove and click the "Delete" button.

What file extensions are available in photos?

Files with the following extensions are supported in Photos: .BMP, .GIF, .JPEG, .JPG, .PNG, .TIF, .TIFF. Other image file types may be supported in future releases of My Hub.

How do I send a photo album?

Select the album you want to send and then click the "Send" button.

How do I delete a Photo or Album from the Online Storage area using the My Hub website?

To delete an entire album, go to the Photos tab, select the target Album and click the word REMOVE located above the View By panel. You will be given a choice to delete the selected photo or the entire Album.

How do I remove a photo or photos completely from My Hub?

To remove photos from My Hub altogether, you must remove them using the Storage and Devices tab.

1. Log in to My-Hub.co.uk
2. Select storage and devices, Select the device containing the photo.
3. If you have manually included the photos they will not be under the Digital    Images preset, the photos will be located under the Misc preset.
4. Select the Preset containing the photo and check the Delete Box too permanently delete the photo from the Backup.

Can I share my music?

Music Anywhere is purchased on a single license basis. Each separate device license cost is £29.99. Licenses are transferable.

What are the minimum requirements for Music Anywhere?

Music Anywhere requires a iTunes account.

Do I need to have an unlimited data plan on my phone to use Music Anywhere?

It is highly recommended to have an unlimited data tariff to use Music Anywhere. However the service will also work with WiFi.

If I cancel, what happens to my backed-up content?

Once a customer cancels their account all backed-up content/music will be eliminated from My Hub's secure data centers.

What should I do if the Music Anywhere Mobile App or My Hub Backup App doesn't work on my device?

Please check the following on your mobile device:

1. Insure you correctly entered their PIN and Password into the app
2. Insure the app is compatible with your device
3. Their internet settings on the device with their network provider

Will the Music Anywhere service read my entire music catalogue or only certain file types?

The Music Anywhere software will read all MP3, M4A and M4P music files on your computer regardless of where you sourced the music from and make them available to you on your My Hub web player and Smartphone.

How does the service update when I add more music to my computer music collection?

The Music Anywhere service seamlessly recognizes when additions and changes have been made to your music collection and playlists, and immediately updates the Music Anywhere system so that all devices are updated as well.

If you lose the music from my main computer does My Hub allow me to re-download all the tracks?

If you have chosen the option for My Hub to back up your music collection in addition to it being accessible through Music Anywhere, then you can re-download your tracks.

Do I need to backup Music before I can use the Music Anywhere?

Yes. You need to download and install the My Hub backup software. Backup the music files you wish to have available to you through Music Anywhere and you're ready to go!

Do I need to backup Music before I can use the Music Anywhere?

No. Once your music is registered with iTunes through Music Anywhere it will display on the computer or licensed mobile device. To add your own music not registered with iTunes you need to download and install the My Hub backup software. Backup the music files you wish to have available to you through Music Anywhere and you're ready to go!

What should I do if the Music Anywhere Mobile App or My Hub Backup App doesn't work on my device?

Please check the following on your mobile device:

1. Insure you correctly entered their PIN and Password into the app
2. Insure the app is compatible with your device
3. Their internet settings on the device with their network provider

Will the Music Anywhere service read my entire music catalogue or only certain file types?

The Music Anywhere software will read all MP3, M4A and M4P music files on your computer regardless of where you sourced the music from and make them available to you on your My Hub web player and Smartphone.

Can I access my music through more than one device?

Yes. Your music is available through the My Hub web player and you may add more than one mobile device to your account, for an additional £29.99 for each device per year.

How does the service update when I add more music to my computer music collection?

The Music Anywhere service seamlessly recognizes when additions and changes have been made to your music collection and playlists, and immediately updates the Music Anywhere system so that all devices are updated as well.

If you lose the music from my main computer does My Hub allow me to re-download all the tracks?

Do I need to backup Music before I can use the Music Anywhere?

You must sign-up for an iTunes account to use Music Anywhere. You can add additional music to your Music Anywhere account by uploading it to Music Anywhere. It is then available through your Music Anywhere account.

What is available in the Music Anywhere page?

In the Music Anywhere page you can install the software by selecting Install now. You can view the current package or add a device by selecting Add a mobile. The "Status" tab will automatically be opened where you will be able to view the progress of your upload of iTunes music to your My Hub account.

How does the software affect my PC's performance?

My Hub PC Software uses "smart backup technology" to detect whether or not you are using your computer. If you are, it backs up your files slowly, conserving resources for your use; if not, it harnesses all the power and connectivity available to backup as quickly as possible, either way it should not significantly slow your computer.

How frequently does the software perform a backup on my PC?

Right after the installation, there is a 36 hour built-in delay from the moment the "Welcome to the Online Backup" screen first appears on your computer to the start of the first backup. This is allows you time go through the Wizard and modify the Presets and to manually include or exclude any additional files.

The first time My Hub PC Software performs a backup, a full system scan is performed based on the Presets and the Manually Included or Excluded file settings. Any files found that match these settings are backed up and then added to the Monitored Files List.

How does the software affect my PC's performance?

My Hub PC Software uses "smart backup technology" to detect whether or not you are using your computer. If you are, it backs up your files slowly, conserving resources for your use; if not, it harnesses all the power and connectivity available to backup as quickly as possible, either way it should not significantly slow your computer.

How frequently does the software perform a backup on my PC?

Right after the installation, there is a 36 hour built-in delay from the moment the "Welcome to the Online Backup" screen first appears on your computer to the start of the first backup. This is allows you time go through the Wizard and modify the Presets and to manually include or exclude any additional files.

What happens if a backup is interrupted?

My Hub PC Software maintains a list of all files that are prepared for backup, along with the history of each one. So if your computer has a power failure, crashes or looses connectivity, My Hub PC Software will mark any remaining files and upload them during the next backup.

When does the software backup my files?

Whenever you like. Right-click the My Hub PC Software icon by your clock, click Backup Now! Also, My Hub PC Software is designed to run backups when your computer has been idle for more than 5 minutes.

What is Idle Time Backup?

When Idle Time Backup is enabled, every 60 seconds the My Hub PC Software will check to see if your computer is idle, if it is idle it checks to see if a backup has been run in the last hour. If no backups have been performed in the past hour, My Hub PC Software will start one, if it has backed up in the last hour a backup will not start and the software will check again in 1 minute. By default this feature is set at enabled.

Where can my backup files be stored?

My Hub PC Software allows you to choose where your files are backed up, either online or offline. When you backup online, your files are stored remotely on our secure data servers. When you backup offline, your files can be stored to a CD/DVD, local hard disk or network drive.

Will an open data file, in use by a program/application, be backed up?

Yes, open data files that are in use are backed up.

• Key applications like SQL, Access, Exchange, Lotus Notes, Oracle, Word, Excel, and   other custom applications with open, locked or in-use files are backed up.
• This feature supports both Windows (NTFS, FAT32) and network file systems.
• The support for networked environments includes the access to open, locked or in-use files over mapped network drives.

How quickly can I recover a file once it is backed up?

The recovery is usually completed in less than 5 minutes but will continue until finished.

Where do my files go when I recover?

During a Recover All - My Hub PC Software will recover all the backed up files and place them back on your hard drive (usually to C:), recreating the original file path and folders. When recovering individual files - My Hub PC Software places these in the My Hub Recovery folder onto the desktop for your convenience.

What is available in the My Account Section?

You can change your e-mail and password, Edit your credit information or cancel your account.

How do I register for My Hub Services?

On the Registration Page you can choose:

1. Unlimited Storage
2. Music Anywhere unlimited

In order to register you must choose a Mobile Device and select Register Now.

What are the prices for these services?

PC Backup offers:

• Unlimited - £2.99 month or £29.99 Annually

Music Anywhere:

• Web Player - Free
• Music Anywhere - £29.99 Annually per device

What happens if I change my mind within 7 days?

In the event that you decide this product is not for you, you can request a refund during the seven day refund period, by returning to store where it was purchased.

If you purchased the My Hub Unlimited service you will:

1. Receive a cancellation of service e-mail from My Hub within 48 hrs
2. Be downgraded within 10 days to the free 2GB account and all data stored while using the service will be removed from My Hub

If you purchased the My Hub Music Anywhere service you will:

1. Receive a cancellation of service e-mail from My Hub within 48 hrs
2. Be downgraded within 10 days to the free 2GB account and all data stored while using the service will be removed from My Hub

We'd love to hear your comments about your My Hub experience. Let us know what we need to do to make My Hub better (or, if you really liked it and want to say so, we'd love to hear that, too!).

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