How do I access My Hub Home and what is available on this page?
From the My Hub Main Page, Select the My Hub home tab to access My-Hub home page. In the Home pod you can review a summary of the active services within your account.
How do I access Music and what is available on this page?
You may play music using the included player. You may sign-up for Music Anywhere and review or play your stored music.
How do I access My Photos and what is available in this section?
From the My Hub Main Page select the computers. At the bottom of the page is the photos section. In the My Photos section you can view photos, create albums or share photos with friends and family via e-mail or social networks.
How do I access Help and what is available there?
The HELP link can be found at the top of the My Hub console. In the Help section you may select the module or service that you require assistance with.
How can I change my Password?
You can change the password on the Sign-in page by clicking the Forgot Password? link. You will be prompted to type in your registered e-mail address and then confirm your email address. Click Continue. An email will then be sent to that address which will allow you to reset your password. You may also change your password in My Account page of the console; the My Account link is located at the top of the My Hub console to the left of your email address. Click My Account, scroll down to the My Account pod and then click the Change button. You will then be taken to a page that will allow you to change your password.
How can I create an account?
Go to my-hub.co.uk and enter your registration information as prompted in the Register Now section.
How do I logout of My Hub?
Click on the link Sign out at the top right of the Home page to logout
How do I view what content is stored within My Hub?
You can navigate through the data you have stored within My Hub by category within the various pages. You can view computers and photos within the Computer's page. You can register for Music Anywhere in the Music tab. You can view the phones you have selected in the phones page.
Can I Add a New Device from the My Hub Home?
You need to visit either the phone tab or the computer tab to add additional devices or view the devices currently registered to My-Hub.
How do I Add a computer
In the computer section Select Add a Computer. Choose a name for the device you want to add and then follow the prompts to add the rest of the required information. You may have up to 2 computers and 5 phones, there is a maximum number of total device equaling 5.
How do I Add a phone
In the phone page, select Add a phone. Choose a name for the phone you want to add and then follow the prompts to add the rest of the required information. You may have up to 2 computers and 5 phones, with a maximum number of total device equaling 5.
How do I upgrade my storage capacity?
You can upgrade your storage capacity from My Hub information panel on the left side of the margin of any page. Click on the unlimited storage plan and enter your credit card information.
Do I need to register a mobile phone to use My Hub?
A mobile phone is required to register for My Hub. When you sign up you will be asked to chose your mobile device and wireless carrier, you will also need to provide your mobile phone number. Once registration is completed you will receive a welcome message on your mobile phone which has a link and PIN number. Follow the link and input the PIN when prompted to download the software you will need in order to sync your phone.
How do I view my registered phone?
You can view your registered phone from phone page within My Hub. On the opening page there is a panel called My Phone. In this panel you can view how long until your phone account expires and the type of phone you have registered. You may also edit your phone details or add another phone by clicking the small orange + sign in the top right corner of this panel.
Can I contact Carphone Warehouse from My Hub?
Select the CarphoneWarehouse.com link at the top of the home page in My Hub. It is located right next to My Account. You will then be directed to the Carphone Warehouse main website.
Can I try My Hub before I buy?
My Hub comes with 2 GB of free online storage. If you choose to stay and later need a larger storage amount there is an upgrade path available at a nominal fee located at the left side of any page within My Hub. Just click the Need more space? link and follow the prompts to upgrade your account.
Why should I use an online backup instead of an External Hard Drive or CDs?
While any form of back-up is helpful, CDs or DVDs can become scratched or lost and an external hard drive can fail. In addition your data is not encrypted so if stolen your data including credit information can be compromised. Your Online Storage account provides secure data storage from the moment it leaves your computer, as data is encrypted during transmission. In addition your back up automatically so you backup is always up to date and stored on our Tier 3 Secure Server.
How do I add a phone in My Hub?
Open the Phone page by selecting the Backup my phone tab. Select the Add phone button in the My Phone panel. This will open the Adding a Phone panel. In this you will be asked to provide the following:
- Name the phone
- Select the manufacturer from the drop down box
- Select the Phone Type from the drop down box
- Select the Save button to add the phone